Allthefours Ltd.

Complaints Policy

HOW DO YOU MAKE A COMPLAINT?

ALL COMPLAINTS CAN BE MADE BY EMAIL TO ENQUIRIES@444444.BIZ OR WRITE TO ALLTHEFOURS LTD. 78A BARCLAY WAY LIVINGSTON EH54 8EZ

PLEASE NOTE IF YOU TELEPHONE 01506-44-44-44 WITH A COMPLAINT IT MUST BE CONFIRMED IN WRITING BEFORE WE WILL ACTION IT.

CALLS CONCERNING COMPLAINTS MUST BE BETWEEN 9-00 AM TO 5PM MONDAY TO FRIDAY.

WHAT HAPPENS NEXT?

WE WILL INVESTIGATE AND REPLY TO YOU WITHIN 21 WORKING DAYS. WE MAY REQUIRE FURTHER INFORMATION THAT WE WILL REQUEST FROM YOU AND THAT MAY INCREASE THE TIME ITS TAKES FOR OUR REPLY

THE PREFERRED WAY TO ADVISE YOU OF OUR DECISION IS BY EMAIL IF POSSIBLE.

ALL TELEPHONE CALLS ARE RECORDED.

ALL COMMUNICATIONS VERBAL OR WRITTEN ARE ON A ‘WITHOUT PREJUDICE’ BASIS.

NOTE!! WE CANNOT DEAL WITH ANY ACCUSATIONS OF ILLEGAL ACTS OF ANY NATURE. IF YOU ARE AWARE OF ANYTHING OF THIS NATURE PLEASE CONTACT THE RELEVANT AUTHORITY.   ANY COMMUNICATION OF THIS TYPE WILL NOT BE REPLIED TO.

IF YOU ARE NOT SATISFIED WITH HOW YOUR COMPLAINT HAS BEEN DEALT WITH, PLEASE CONTACT THE LICENSING TEAM AT WEST LOTHIAN COUNCIL. licensingservices@westlothian.gov.uk

Last revised November 2024